Episodic Help Center

Who can I add to my policy?

In general, you can add your immediate family to your policy, but there are exceptions.

How do I find a doctor or dentist on the Network?

The network of doctors and dentists is available online in a search portal.

How do I use my plan at a hospital?

Here is how to authorise your hospital visits

What are Waiting Periods?

Different benefits have different waiting periods before you can claim for the first time.

Will my premium go up over time?

Your premiums may go up each year.

What are the age limits?

Find out about the age limits that apply when joining a health insurance policy.

Can I have a Medical Aid and a Health Insurance policy?

Yes you can, but they need to cover different things. You cannot claim from both for the same event.

Can I have more than one Health Insurance policy?

You can have more than one but they should cover different benefits.

How to make changes to your policy

If you need to make changes to your plan then you can speak to us for assistance.

What is the Cooling-Off Period?

There is a 14 day period of time in which you can cancel your health insurance policy and get a full refund.

What Specialists are covered under Day-to-Day plans?

Day-to-Day Health Insurance has limited cover for a large variety of specialist doctors

What happens if I miss a premium payment?

Find out all about grace periods, late payments, reinstatements and continuation of cover.